Refund Policy
Effective Date: 01/04/2023
This Refund Policy describes the guidelines and procedures for requesting and processing refunds for products or services purchased from GLOBENET MARKETING PRIVATE LIMITED us. By making a purchase, you agree to this refund policy.
- Refund Eligibility
1.1. Our refund policy applies only to products or services purchased directly from us. If you have purchased our products or services through a third-party, you should review their refund policy.
1.2. Eligibility for a refund is determined on a case-by-case basis, depending on the nature of the product or service and the specific circumstances of the request.
- Products or Services Not Eligible for Refund
The following products or services are generally not eligible for a refund:
2.1. Customized or Personalized Products or Services: Products or services that have been tailored or customized to meet your specific requirements are not eligible for a refund unless they are defective or do not conform to the agreed-upon specifications.
2.2. Intangible or Digital Products: Digital goods, software licenses, or other intangible products that have been provided or delivered to you electronically are generally non-refundable unless otherwise stated in the terms of the specific product or service.
2.3. Services Already Performed: Services that have been fully or partially performed are not eligible for a refund unless they were not performed according to the agreed-upon terms or there was a failure to meet the agreed-upon service levels.
- Refund Requests
3.1. To request a refund, you must submit a written refund request to our customer support team within a specified timeframe from the date of purchase. The specific timeframe and contact details for submitting refund requests will be provided in your purchase documentation or on our website.
3.2. Your refund request should include the following information:
- Proof of Purchase: Provide a copy of the original purchase receipt or invoice.
- Reason for Refund: Clearly state the reason for your refund request and provide any supporting documentation or evidence.
- Refund Processing
4.1. Refunds will be processed within a reasonable timeframe after receiving your refund request and determining its eligibility.
4.2. If your refund request is approved, we will issue the refund using the same payment method used for the original purchase, unless otherwise agreed upon.
4.3. In some cases, a refund may be subject to deductions for any applicable processing fees, transaction fees, or other charges incurred during the original purchase or refund process.
- Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website.
- Contact Us
If you have any questions, concerns, or require further assistance regarding our refund policy, please contact our customer support team using the contact details provided on our website or in your purchase documentation.
